Privacy Policy

Last updated: 30 June 2026

1. Who we are

Pondliner.org is a UK-based supplier of reinforced polymer pond liners, based at 56 Alderfield, Penwortham, Preston PR1 9HD, United Kingdom. For the purposes of UK data protection law, we are the data controller of the personal information you provide to us.

2. What personal data we collect

When you submit a quote request through our website, we collect the following information:

• Your name
• Email address
• Phone number
• Postcode
• Pond dimensions and any additional notes you provide

3. How we use your data

We use your personal data solely to:

• Prepare and send you an accurate quote for your pond liner
• Contact you about your quote or order
• Keep a record of our correspondence for customer service purposes

We do not use your data for automated decision-making or profiling.

4. Lawful basis for processing

Under UK GDPR, our lawful basis for processing your personal data is contract / legitimate interest — we need the information to fulfil your quote request and communicate with you about it. You provide this data voluntarily by filling in our quote form.

5. How we store your data

Your data is stored securely in our Supabase database, hosted within the European Union. Supabase provides encryption at rest and in transit. Access to the database is restricted to authorised personnel only.

6. Data retention

We retain your personal data for [RETENTION PERIOD — PLEASE CONFIRM] from the date of your last interaction with us, after which it is securely deleted or anonymised. If you have an active account or ongoing project, we will retain your data for as long as necessary to complete the work and satisfy any legal or tax obligations.

7. Sharing and third parties

We do not sell, trade, or rent your personal data to third parties. We may share your data only with trusted service providers (such as our hosting and email delivery services) who help us operate our business, and only under strict confidentiality agreements.

8. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data in certain circumstances
• Objection — object to our processing of your data in certain situations
• Restriction — ask us to restrict processing while we resolve a dispute
• Data portability — receive your data in a structured, commonly used format

To exercise any of these rights, please email us at hello@pondliner.org. We will respond within one calendar month.

9. Cookies and analytics

Our website may use essential cookies to maintain security and basic functionality. We do not use third-party tracking or advertising cookies. Any analytics we collect are anonymised and used only to improve site performance.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at: hello@pondliner.org.